Shipping policy

All shipping fees are automatically calculated at checkout and international packages may be subject to customs fees, which are not included in our shipping rate and are the customer's responsibility to cover. If you are wanting express shipping, please email us at candere.candleworks@gmail.com and we'll do our best. All orders are processed and shipped from Toronto within 3-5 business days. You will receive a shipping notification once your order leaves our studio.

Due to COVID-19, our mailing partners are experiencing severe shipping and processing delays as they prioritize the safety of their staff and customers. As more consumers opt to shop online during the pandemic, they are experiencing some of their highest non-holiday numbers, particularly in their larger processing facilities.

We appreciate your patience and understanding so much, and we thank you again for your ongoing support even during this non-precedential time!

If you are located in the Greater Toronto Area (GTA), we do offer in-person pick up at various GTA locations. Please email us at candere.candleworks@gmail.com to arrange accordingly.